When will I receive my order?
Laure Sélignac creations are the subject of a stock, that we customize according to your commands,
except for the dinnerware service that are shipped in 4 to 6 weeks.
0 to 150€
150 to 400€
400 to 1 500€
1 500€ to 2500€
2500€ à 10000€
Time: one to two weeks
J + 2 days
What sorts of payment are accepted?
All orders are payable in euros. The bankcards or credit cards are accepted: MasterCard ®, Visa ®. We work with the bank BNP Paribas that ensures the security of your payments.
Your payment is made on the secure website of the bank and shipping your order is delayed beyond the speed of your card by the bank.
Product prices are quoted in euros, all taxes included. The amount of your order including delivery costs depending on the option (see "Shipping and Delivery").
You may prefer to send us a check or wire transfer. In this case your order is processed to receive your payment.
How do I access to my personal account?
On the home page of the site, go to the "Your Account", then enter your address and password under "Returning customer? "Validate ... You're there!
How to open a wedding list?
To open a wedding list you must contact us at 01.45.42.58.71. We will offer you a personalized appointment in our studio, we can meet you and we will decide eventually to create sspéciales for you.
My personal information are they kept private?
The website home Sélignac Laure agrees to confidentiality with respect to personal data of customers. You have the right to delete and modify in accordance with the CNIL.
Furthermore we ensure complete confidentiality of all orders placed by our clients, whether individuals or professionals.
How to register another address?
When logged into your customer, when placing an order you can add other shipping addresses to your liking and name.
What should I do if something goes wrong after delivery? How do I return my product money back?
You can return for an exchange request for cancellation or any product ordered within fifteen (15) calendar days following the date of delivery, the following conditions: the returns must be accompanied in their condition and packaging origin, at the following address:
House Laure Sélignac 37 rue Louise Weiss 75013 Paris.
However, an ordered product having been private labeling to your request can not be returned for exchange or refund. In either case (exchange or refund), transportation costs incurred by the return of products you are refunded only if the return is justified by the non-conformity of products delivered (reference error, damaged goods, etc. .)
How to reach customer service? I need more information about a product, what to do?
You can contact customer service Monday through Friday from 9am to 18pm at 01.45.42.58.71 or by mail to the following address: firstname.lastname@example.org
To subscribe or unsubscribe from the newsletter simply one click! Under "Newsletter" in the bottom left of the homepage, select your address and select "Register" or "unsubscribe".
Where is my order?
Confirmation of your order takes place in several steps:
Step 1: registering your order
Step 2: confirmation of your order by mail and send the tracking number of your package.
Using this tracking number you can track the delivery status of your order.
Our customer service is at your disposal from Monday to Friday from 9am to 18pm at 01.45.42.58.71 or by e email@example.com
My package was shipped but I have not received my invoice?
You can download your invoice in your account by clicking the link Order history
You can also prevent our customer service, which will send you the invoice in the shortest time.
What happens if I am absent on the day of delivery?
For delivery by Colissimo: the factor must be present at your home 2 times for delivery of your order in person. If absent, a note will be left in your mailbox telling you the post office where you absolutely need to get your package within 15 days.
For delivery by UPS: If you are out when the postman arrives at your home, a note with a phone number will be deposited in your mailbox. You will have to call UPS to arrange a date when they repass you deliver your order in equity.
I received a damaged package, what to do?
If you receive a broken part within 48 hours you must send us a photo of the damaged part for observation. In this case we will return as soon as possible a new part.
Return costs are reimbursed?
Transportation costs incurred by the return (refund or exchange) products will be refunded only if the return is justified by the non-conformity of products delivered (reference error, damaged goods, etc..) Otherwise, they are the responsibility of the buyer.